Access
| What you see | Cause | Fix |
|---|---|---|
| This space is reserved | You are not signed in | Sign in, or Continue in Chat |
The public product page at /bot | Guests see the product page | Sign in, then choose Bot |
| The setup form instead of a bot list | The account has no bots yet — a setup, not an empty list | Create a bot |
The computer
| What you see | Cause | Fix |
|---|---|---|
| Connecting on the rail | The Cloud guest is starting | Wait — this state exists only while the guest starts |
| Stream Unavailable | The guest is running but its live screen is not reachable right now | Choose Open desktop again, or Sleep and wake it with a turn |
| The first message of a turn takes a moment | The guest hibernated while idle and is being resumed before the model runs | Expected |
| No This PC option | You are in the browser | Use the Bot desktop app |
Tools and approvals
| What you see | Cause | Fix |
|---|---|---|
| An Allow / Deny / Always widget that does not go away | A consequential step is parked. Nothing runs until you choose. | Read it, then choose |
| The bot cannot use an app you connected | The connection is enabled for Chat only | Customize → Connectors → enable it for Cortex Bot |
| A step you allowed once parks again | Allow is for this once; Always remembers that kind of step | Choose Always if you want it remembered |
| The bot asks you for a credential | secret_request — it needs a secret it should never see typed in the transcript | Enter it in the widget |
Turns
| What you see | Cause | Fix |
|---|---|---|
| A long job stops after about 15 minutes | The turn deadline | Split the job, or run it as a routine or background task |
| A turn stops after repeating the same action | Six consecutive identical tool calls trip the loop guard | Rephrase the task or give the bot the missing information |
| The bot says nothing after working | It had nothing to send. Plain text outside the user-visible tools is dropped. | Ask it to report — tell me what you found |
Routines
| What you see | Cause | Fix |
|---|---|---|
| A routine fired at an unexpected hour | Routines use your local weekday clock | Check your device’s time zone |
| A routine did nothing on Saturday | Weekdays only | Expected |
Errors
Bot uses the same problem documents as the rest of Cortex. Common ones:| Code | Meaning |
|---|---|
no_capacity | No guest could be started right now; try again shortly |
concurrency_limit_reached | Too many bots or turns active at once |
invalid_state | The bot or its computer is not in a state that allows the action |